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Frequently Asked Questions

You have questions?  We have answers!

Below are some of the most frequently asked questions, each paired with a concise answer to help make MyCaseBuilder as easy-to-use as possible.

MyCaseBuilder DESIGN Questions
How do I get started?
How do I choose the right size case?
Why don't your published case dimensions match the manufacturer's specs?
Which type of foam should I choose for my case?
I already have my own case. Can I just get the foam only?
Can I send you a technical drawing and have you create my foam using that file?
Can you design my foam for me?
Can I customize my case's lid foam, or split my case's foam into a base and tray?
Can you make a custom-sized case for me?
What happens if I realize a mistake in my design after I receive my foam?

MyCaseBuilder TECHNICAL (design application) Questions
Your design application is totally different / Your design application isn't working quite right...
Will MyCaseBuilder work on a Mac or an iPad?
Why can't I see the 3D rendering of my design?

MyCaseBuilder ORDERING & PRODUCTION Questions
How much extra does it cost for each cutout in my design?
I need to order a large quantity of custom foam and/or custom-foam filled cases. Can I make a design and get a price quote on my large quantity order?
How much does shipping cost?
How long does it take to get my order?
Can I expedite my order?
How do I reorder a design?
I no longer want/need the custom foam I ordered. Can I get a refund?
How do I redeem my FailSafe and get my replacement foam?
I didn't receive an Order Confirmation email? Did my order go through?


Can't find the answer to your question here? Please don't hesitate to contact us or call us at 1-800-452-6553 so we can assist you.